Tortli support

Need help? Here are answers to the most common questions. If you can't find what you're looking for, email us and we'll get back to you, usually within a few days.

✉️ Contact us: tortliapp@outlook.com

How do I restore my purchases?

Open Tortli, tap ⚙️ Settings and choose Restore purchases. Make sure you're signed in with the same Apple ID you used to buy Premium. Restoring is free.

How do I cancel my subscription?

Subscriptions are managed by Apple. Open the iPhone Settings app, tap your name, then Subscriptions → Tortli → Cancel Subscription. Premium stays active until the end of the current period. Deleting the app does not cancel a subscription.

How do I get a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID.

How do I delete my data?

Your water log, goals and settings are stored only on your device. Delete them in Tortli under ⚙️ Settings → Reset data & restart onboarding, or simply delete the app. To delete the anonymous purchase record kept by RevenueCat, email us (see the privacy policy, section 10).

My reminders don't arrive

Check that notifications are allowed for Tortli in the iPhone Settings app → Notifications → Tortli, and that reminders are switched on in Tortli under ⚙️ Settings. Focus modes can also silence them.

✉️ Contact us: tortliapp@outlook.com